We turn Buy Box loss, detail-page tampering and suspicious seller activity into a documented reporting and escalation plan.
Evidence before escalation
Build a clear record of who changed what, when it changed and how it affects customers.
Two core services
Account suspensions and hijacker cases need different evidence and different escalation paths. Both start with a careful diagnosis.
We connect Amazon's notice, account history, corrective actions and supporting documents into a response that can be reviewed efficiently.
A useful case separates an unauthorized offer from a listing change, counterfeit concern or ownership conflict. We map the facts before choosing the route.
What we handle
Each engagement starts with the brief, product information, notice or evidence you actually have—not a generic deliverable created before the facts and goals are understood.
Deactivation, Section 3, verification, linked-account and performance-notification cases.
Evidence-led reports for unauthorized listing changes, sellers and detail-page interference.
Brand Registry restrictions, abuse findings and supporting documentation strategy.
Suppressed or removed ASINs, product-detail issues and policy-based reinstatement responses.
Trademark, copyright, counterfeit and inauthentic complaints with document mapping.
Change an Amazon listing's brand name with clear ownership, packaging and product evidence.
Trademark declarations, ownership records and evidence packages for marketplace and brand-protection use.
A+ Content, listing image systems and product visuals built around accurate claims and marketplace presentation.
Product appearance concepts, CMF direction and visual details that make physical products easier to position and present.
Practical structure development, component layout and refinement support for manufacturable product concepts.
Photorealistic 3D product renders for concept review, listings, A+ Content, packaging and launch materials.
Conversion-focused multilingual websites and landing pages for Amazon sellers, brands and product launches.
Founded in 2015
Supporting sellers, private-label operators and established brand teams across major Amazon marketplaces.
About RUICHI
Established in 2015, RUICHI supports Amazon sellers, private-label operators and established brand teams across major Amazon marketplaces. Clients come to us when an account is at risk, a listing is being interfered with or a brand-protection case has stalled.
Our case work covers seller-account suspensions, Section 3 and verification issues, linked accounts, listing and ASIN appeals, malicious unauthorized sellers and hijacker removal, brand-abuse and Brand Registry appeals, listing recovery, Amazon brand-name changes, trademark declarations and evidence packages.
We also support product exterior and structural design, 3D rendering, A+ Content, product-image design and multilingual website building. Client matters are handled confidentially, so we do not publish brand names or account details; we focus on a clear diagnosis, defensible evidence and a practical next step.
10+
Years supporting Amazon sellers since 2015
100,000+
Unauthorized offers and hijacker incidents handled
98%
Approx. success rate for evidence-qualified hijacker cases
Account appeals, Section 3, verification, linked accounts, listing and ASIN appeals, and escalation strategy.
Suppressed or removed listing recovery, upload errors and Amazon brand-name changes supported by a clear evidence file.
Unauthorized seller and hijacker removal, brand-abuse appeals, Brand Registry evidence, IP complaints and trademark declarations.
Product exterior and structural design, 3D rendering, A+ Content, product-image design and multilingual websites built around accurate product information.
Built around the evidence
We separate the visible notice from the underlying cause, then organise the facts into a response Amazon can review efficiently.
Review my case01
Root-cause map
Custom action plan
The RUICHI process
The exact route varies by case. The working method stays disciplined.
We examine Amazon's wording, prior submissions, account context and any deadline.
We identify the root issue, missing proof and the documents that can support each statement.
We structure a tailored appeal, Plan of Action or escalation sequence around your facts.
When Amazon replies, we help interpret the response and define the strongest reasonable next step.
Why RUICHI
A fast answer is useful only when it is grounded in the case. Our approach prioritises accuracy, clarity and a response you can stand behind.
The language, evidence and requested action are matched to the actual notice.
You receive a practical list of what is useful, what is missing and what should not be submitted.
You know what the response says, why it says it and what to expect next.
Amazon controls every decision. We focus on improving the quality and defensibility of your case.
Seller protection insights
Evidence-focused articles for listing protection, brand escalation and seller account recovery.
Frequently asked questions
Start with the notice
Send the Amazon notice and a short case history. We will review the situation before discussing any service.