Last updated: 29 September 2026. SPANMALL is an independent service provider and is not affiliated with or endorsed by Amazon.
Information we collect
When you request a case review, we may receive your name, email address, marketplace, issue type, message and any information you choose to include. If you contact us by email or WhatsApp, the relevant provider also processes that communication.
We may receive technical and usage information such as pages viewed, referral source, approximate location, device and browser information. Google Analytics and advertising measurement storage are used only according to the privacy choice recorded on your device.
How we use information
We use information to review and respond to enquiries, provide requested seller-support or design services, maintain website security, improve website performance and understand which content or campaigns are useful. We do not take online payments through this website.
Service providers and disclosures
We use service providers where needed to operate the website and communications. These may include FormSubmit for form delivery, Google for analytics and advertising measurement when permitted, and WhatsApp or Meta when you choose that contact method. Each provider handles data under its own terms and privacy practices.
We do not sell personal information. We may disclose information when reasonably necessary to comply with law, protect the website or users, or establish and defend legal rights.
Retention and international processing
We keep enquiry and service records only for as long as reasonably necessary for the purpose collected, follow-up, security and legal obligations. Providers may process information in countries outside your own, subject to the safeguards available through those providers and applicable law.
Your choices and rights
You can reject non-essential storage or change your cookie settings at any time using the link in the site footer. Depending on your location, you may also have rights to request access, correction, deletion, restriction or objection concerning personal information we control.
Contact us
For a privacy request or question, email spanmall@hotmail.com.